Business Process Management Analyst

Position Objective

• Carries out the operational aspects of BPM (review, assess and recommend improvements
• Supports the BPM Business Partner to deliver the Business Improvements

Key Responsibilities

• Meet with functional leads to collect and document business requirements for process improvement projects
• Conducting interviews to analyse equipment and established processes
• Gathering and processing data to identify process performance areas
• Map current-state processes
• Observe and interview process workers
• Designing workflow and process strategies to improve business and personnel performance
• Creating and presenting process reports for functional lead approval
• Overseeing the implementation of revised company processes and workflows
• Use the BPM Unit’s analytical tools such as spreadsheets, process diagrams, and flow charts to identify Business Process Improvements
• Monitoring the efficacy of updated workflows
• Staying up to date with the latest business practices and technologies

We are looking for qualified and driven individuals who have

• Bachelor’s degree – business, economics, accounting, or similar
• 3 – 5+ years’ experience as a process analyst with exposure to Process Automation Tools and Software (e.g. RPA, AI / ML Workflow tools)
• Advanced understanding of core business functions, workflows, and processes
• Proven portfolio of completed projects
• Preferred certifications: ‘Lean’ and ‘Six Sigma’
• Detailed knowledge of workflow and process control software

• Competency and other requirements
  – Excellent written and verbal communication skills
  – Well versed with MS Office tools (Excel, Power-point, Word)
  – Analytical and problem-solving skills
  – Good interpersonal and interviewing skills
  – Experience with team management